How to Feed Your Cheeky Monkey

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1. Return Period:

You may return most items within 30 days of the date you received the order.
After this period, we cannot offer a refund or exchange unless otherwise noted.
Unopened gifts may be eligible for an extended return window on a case by case basis.

2. Eligible Items:

To be eligible for a return, your item must be: Unused and in the same condition as you received In its original packaging with all tags and labels attached receipt with proof of purchase is required for returns.

3. Exceptions:

Car seats with opened boxes cannot be returned at any time due to safety reasons
Furniture cannot be returned
Gift cards are non-refundable
Sale items are generally final sale

3. How to Initiate a Return:

Please contact our customer service team at baby@babinskis.com or 801-583-2229 to request a return authorization.
We will provide you with instructions on how to return the item
You are responsible for the cost of return shipping unless otherwise noted
Please do not send your item back to the manufacturer

4. Refund Process:

Once we receive your returned item and inspect it, we will notify you via email of your refund status.
If your return is approved, you will be notified and your refund will be processed. Refunds will be will automatically be applied to your original method of payment within a reasonable period of time. Refunds may also be processed as store credit or as a gift card.
Please note that it may take some time for your bank or credit card company to process the refund.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If your refund doesn't post within 3-5 business days please contact us at baby@babinskis.com.
Gifts: If the item was marked as a gift when purchased you’ll receive your refund as a gift card for the value of your return. Once the returned item is received, a gift certificate will be e-mailed or mailed to you.

5. Exchanges:

If you would like to exchange an item, please contact our customer service team to arrange the exchange.

6. Damaged Items: We want you to be completely satisfied with your purchase. If you receive an item that is damaged or defective, please contact us within 3 days of delivery, and we will gladly assist you with a refund, exchange, or store credit. In many cases we will need to contact the manufacturer for a resolution or replacement and cannot guarantee the time frame on resolutions.

7. Contact Information

If you have any questions about our return policy or would like to initiate a return, please contact us at: Email: baby@babinskis.com Phone: 801-583-2229 Hours: Tuesday - Saturday 12-5 PM MST

8. Policy Updates:

We reserve the right to update this return policy at any time.

Free shipping on eligible orders over $75. Flat rate $14.99 shipping for orders under $75. Jellycat and furniture/store-pickup items excluded.

Please note: Furniture Items (Cribs, Dressers & Seating): Are only available for STORE PICKUP. Timelines for pick up on these items is usually within 1-3 weeks. Please reach out to us if you would like a timeline for an item before you purchase.

Your order will be shipped within 1-3 business days for most items via USPS, UPS or FedEx. We don't ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.

Orders are usually shipped from our Salt Lake City, Utah store within two days of placing the order, weekend orders are usually shipped Tuesday/Wednesday as we are closed Mondays.
Shipping service can take up to additional 5 business days to arrive at locations on the East coast. Once your order is shipped you will receive an email with a link for your tracking information.
Orders containing more than one item may ship in multiple packages and may ship on different days.
We reserve the right to cancel any order (see our terms).

How to Feed Your Cheeky Monkey

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