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Hours: 12-5 PM Tuesday-Saturday

Questions? Call Us! 801-583-2229

Returns + Exchanges

1. Return Period:
  • You may return most items within 30 days of the date you received the order.
  • After this period, we cannot offer a refund or exchange unless otherwise noted. 
  • Unopened gifts may be eligable for an extended return window on a case by case basis.
2. Eligible Items:
  • To be eligible for a return, your item must be: 
    • Unused and in the same condition as you received 
    • In its original packaging
    • With all tags and labels attached
    • Receipt with proof of purchase is required for returns

3. Exceptions: 

  • Car seats with opened boxes cannot be returned at any time due to safety reasons.
  • Gift cards are non-refundable
  • Sale items are generally final sale
3. How to Initiate a Return:
  • Please contact our customer service team at baby@babinskis.com or 801-583-2229 to request a return authorization.
  • We will provide you with instructions on how to return the item 
  • You are responsible for the cost of return shipping unless otherwise noted
  • Please do not send your item back to the manufacturer
4. Refund Process:
  • Once we receive your returned item and inspect it, we will notify you via email of your refund status.
  • If your return is approved, you will be notified and your refund will be processed. Refunds will be will automatically be applied to your original method of payment within a reasonable period of time. Refunds may also be processed as store credit or as a gift card.
  • Please note that it may take some time for your bank or credit card company to process the refund.
  • If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at baby@babinskis.com.
  • Gifts
    • If the item was marked as a gift when purchased you’ll receive yoru refund as a gift card for the value of your return. Once the returned item is received, a gift certificate will be e-mailed or mailed to you.
5. Exchanges:
  • If you would like to exchange an item, please contact our customer service team to arrange the exchange.
6. Damaged Items
We want you to be completely satisfied with your purchase. If you receive an item that is damaged or defective, please contact us within 3 days of delivery, and we will gladly assist you with a refund, exchange, or store credit. In many cases we will need to contact the manufacturer for a resolution or replacement and cannot gaurentee the time frame on resolutions. 

 

7. Contact Information
  • If you have any questions about our return policy or would like to initiate a return, please contact us at:
    • Email: baby@babinskis.com
    • Phone: 801-583-2229
    • Hours: Tuesday - Saturday 12-5 PM MST
8. Policy Updates:
  • We reserve the right to update this return policy at any time.